MTI Live Webcast on the power of Empathy in Leadership

Metal Treating Institute (MTI) is excited to host their monthly leadership webcast with Dr. Rick Marks on Monday, October 6th at 2:30 pm ET.  This month’s webcast is a timely, high-impact webcast where MTI CEO Tom Morrison sits down with Dr. Rick Marks to explore the “E—Empathy” in Dr. Marks’ H-REG model. In a world of accelerating change, empathy isn’t “soft”—it’s a strategic capability that strengthens safety, engagement, retention, and performance on the plant floor and in the boardroom.

All Members and employees are invited to attend.  CLICK HERE to RSVP.

Heat treating is a precision business built on process control, quality, and trust. Yet even the best systems struggle when communication frays and stress runs high. Empathy is the link that keeps teams aligned—especially across shifts, departments, and multi-site operations. It helps leaders read the room, de-escalate conflict, and unlock cooperation when it matters most.

Dr. Marks’ H-REG framework distills the relational skills that power healthy, resilient teams. This session zooms in on the Empathy component—what it really is, what it isn’t, and how to practice it without sacrificing accountability or results.

What you’ll learn

• A practical definition of empathy you can use in performance conversations, safety briefings, and customer escalations.
• The H-REG lens for diagnosing people problems quickly—so you address root causes, not symptoms.
• A 5-minute empathy toolkit (questions, phrasing, and listening cues) for supervisors and leads.
• How empathy boosts throughput by reducing rework caused by miscommunication and “silent resistance.”
• Boundaries + empathy: maintaining standards while building trust and buy-in.
• Real examples from heat-treat operations: coaching tough personalities, cross-shift handoffs, and supplier/customer tensions.

Who should attend

Owners and executives • Plant managers • HR and training leaders • Frontline supervisors • Sales/Customer success • Anyone responsible for talent, safety, and culture

With management playing a vital role in retention of employees, it is important for anyone in management to attend.  Make sure to RSVP.