WEBCAST: Having Hard Conversations Without Creating Defensiveness

Avoiding tough conversations costs more than having them. In this practical webcast, Dr. Rick Marks teaches leaders how to address performance, behavior, and conflict issues directly—without triggering defensiveness, shutdowns, or emotional blowups.

Learn how to communicate with clarity and respect, keep emotions from hijacking the conversation, and turn difficult discussions into productive, relationship-strengthening outcomes. Ideal for leaders who want accountability, alignment, and trust—without unnecessary tension.